Q&A

Q : I am still in my 30s but I am curious about anti-aging hair treatment. Does it work for my age?

A : Currently, the majority of our customers who come for anti-aging hair treatment are those in their 40s and 50s with a strong sense of beauty. We recommend customers from around 35 to begin anti-aging hair treatment, but of course the sooner the better.

Q : I have a tight schedule. How long does anti-aging hair treatment normally take?

A : Hair Quest uses an appointment-only system, and we serve every customer on a one-on-one basis. Each customer will be taken care of by the same staff throughout the entire process. This is to ensure we provide our services without having to waste any unnecessary time of our customers.

For your first time, we offer an additional 30 min consultation session to fully understand your hair condition, as well as to create a diagnostic record to keep track of future improvement. This consultation is required only for the first time, as it helps to prevent any confusion or misunderstanding between you and the hair stylist.

 

From the second time onwards, we start with a quick follow up on observing any changes since the last treatment. This won’t take long compared to the previous consultation.

 

In Hair Quest, we value our customers by talking to them and understanding their needs through this consultation. Therefore for your first visit, we recommend choosing a day when you have a more flexible schedule.

Q : By “one-on-one service”, does it mean shampooing will also be handled by the same staff?

A : Yes. As it is our belief to show hospitality to our customers, one staff is dedicated to one customer only and will take care of everything throughout the entire process, from shampooing to handling payments. Note that our staff will never serve more than 1 customer at the same time.

Q : What exactly is “hair aesthetic” on the menu?

A : Hair aesthetic is our main hair treatment that is tailor-made according to one’s needs and individual situations. It applies to a wide range of areas such as recovering hair damage, and improving scalp condition. We aim to promote a long-term improvement to the formation and composition of your hair. Our relaxing hair massage is also very popular among our customers, therefore we recommend you to give it a try if this is your first time.

Q : Is it possible to have 2 or more services (such as hair coloring and straightening) be done on the same day?

A : Yes, multiple services can be done on the same day. Please let our hair stylist know and we will arrange for that. However, considering that this may cause potential damage to your hair, this is not applicable to first time customers or customers with severely damaged hair.

Q : How can I book an appointment?

A : You can click on the “Reservation” button on this website to proceed to our online booking system. Alternatively, you may contact us by phone or email. Please be aware that we may not be able to pick up phone calls during busy hours, so it is recommended that you book your appointment through our online booking system.